mySierra Help Form

Overview

This service is provided to support issues with accessing mySierra.

Available To

All users

Features

Common solutions may be found in the Knowledge Base, including but not limited to:

You do not know your password.

Reset your password by going to https://passwordreset.sierracollege.edu/index.html and select “Reset my Password”. You will be prompted for:

  • Your User Name
  • Your Student ID number
  • Your Last Name
  • Your Date of Birth (be sure to enter it in MM/DD/YYYY format including the “/”

You get a “username/password pair not found” error when logging into mySierra.

Reset your password by going to https://passwordreset.sierracollege.edu/index.htm and select “Reset my Password”. You will be prompted for:

  • Your User Name
  • Your Student ID number
  • Your Last Name
  • Your Date of Birth (be sure to enter it in MM/DD/YYYY format including the “/”

You are a former student wanting an unofficial transcript.

If you have taken a class within the last 12 months unofficial transcripts are available through mySierra.

If you have not taken a class within the last 12 months, your mySierra account access no longer exists and you will not be able to access unofficial transcripts through mySierra. For an Official Transcript, go to https://www.credentials-inc.com/tplus/?ALUMTRO001290

You are a returning student wanting to take classes.

You will need to re-apply for Admission. For more information, see https://www.sierracollege.edu/admissions/registration-steps.php#returning-student

You do not know your Student ID number.

You can contact The HUB located at (916) 660-7300 or at hub@sierracollege.edu

Getting Started

Click on the "Submit Request" button above to complete the intake form. 

Fees and Additional Costs

There are no fees associated with this service.