Knowledge Base

Categories (12)

Accounts & Passwords Articles

This category includes helpful articles on student, staff/faculty, and vendor accounts.

Computer, Software & Printing Articles

This category includes helpful articles on faculty/staff use software, student use software, student printing, browser information, Office 365, keyboard commands, etc.

WiFi & Networking Articles

This category includes helpful articles to include how to connect your Mac, Windows and mobile devices to Sierra's wireless networks.

Communication & Collaboration Articles

This category includes helpful articles about phones, voicemail, teleconferencing and videoconferencing.

Student Services

This category includes helpful articles to help students through Admissions & Records, academic support, applying to Sierra, Campus Life, campus services, Canvas, Career Connections, Counseling, DegreeWorks, residence halls (dorms), equity, Financial Aid, Health Services, Library, mySierra, transcripts, placement and testing, registering for classes, support programs, transfer center, veterans services, and waitlist.

Classrooms, Labs & Course Management Articles

This category includes helpful articles about accessibility, computer labs, the lab control process, Canvas, Smart Podiums, etc.

Enterprise Application Support Articles

This category includes information on accessing enterprise applications like WebCMS, Argos, OnBase, etc.

Security & Privacy Articles

This category includes helpful articles on MFA, where to store data/files, recovering deleted emails, etc.

IIT Professional Services Articles

This category include information on the Solutions Center.

Facilities

This category include helpful articles pertaining to District facilities, plant operations, grounds, etc.

Articles (1)

Service vs. Incident vs. Change vs. Article, etc.

Trying to keep it straight? Here is how the articles and services should be named.